Support
My photo was rejected
Face the camera straight on, in even light, with no hat or sunglasses and your hair visible. Only one face should be in the photo. A rejected photo never costs a credit.
A preview failed
Your credits have already been returned. Check your connection and try again. If it keeps failing, try a different photo.
My credits are missing
Open Settings → Restore purchases while signed in to the same Apple ID you bought them with. On a new iPhone, credits usually come back on their own.
Buying credits
Credits are one-time purchases through your Apple ID. A preview uses 1 credit for each change: a new cut, a new colour or a new beard. A side or back view of a finished preview uses 1 credit. Packs: 5 credits $2.99 · 15 credits $6.99 · 50 credits $19.99. The app shows prices in your currency. There's no subscription and nothing renews automatically. Credits never expire.
Refunds
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
Delete my data
In the app, open Settings → Delete my data. It erases everything on your phone and on our servers straight away. Unused credits are lost, and the app warns you first. You can also email [email protected] with the device ID shown in Settings.
Privacy questions
Read how your photo is used and the Privacy Policy, or email [email protected].
Report misuse
If you think someone used Cutwise AI with a photo of you without permission, email [email protected]. We don't keep photos, but we will help and can block devices that break our Terms.